Terms of service

By completing the signup process and registering a FluxRewards account, you agree to be bound to the following Terms of Service for FluxRewards.com (from this point referred to as “FluxRewards” and/or “we”). Please read the following document carefully as it sets forth your rights and obligations to the services that FluxRewards provides to you.

This Terms of service agreement is for FluxRewards.com only, once you have left this domain, any information entered won’t be covered by our privacy or terms of service agreement.

FluxRewards reserves the right at any time to change all or any part of these Terms or the services. Any changes made will be effective immediately without notice.

Accounts & participation requirements

• Registration is open to residents ages 18+ years old, or 13+ years old with parental consent.
• Only one account per person is allowed. Using more than one account is not allowed, accounts found to be linked will be placed into cheater mode.
• You may not use a proxy or otherwise change the IP address to mask your location or reroute the connection. At times, FluxRewards may ask you to provide information to verify your connections.
• You can only have one account per IP/Household. Creating more than one account is not allowed, and is automatically blocked. If you need more than one account per IP, please email info@fluxrewards.com.
• You agree not to exploit, distribute, or publicly inform other members of any errors or vulnerabilities or bugs that give an unintended advantage, violate any applicable laws or regulations.
• You must create your account with your own information. Using any disposable/temporary email address is not allowed.
• FluxRewards reserves the right to terminate an account without warning if we suspect a violation of our terms of service.

General Offer Requirements & Terms

• You are required to only complete your own offers using your own and valid information. At no time should you use anyone else's information. All of the information used while attempting to complete an offer must be 100% valid. Anyone that is found to use fraudulent information will have their earnings removed, and based on the severity of the situation, termination of the account.
• All email addressed used on both FluxRewards and while completing surveys/offers must be valid and cannot be disposable/temporary. You are not required to use the same email address for offers.
• Some networks may take some time before crediting certain offers. Please allow up to 24 hours after completion before contacting either FluxRewards support or the network support.
• FluxRewards are not able to manually add earnings to your account unless the network the offer is from states that there was a completion.

Earnings

• FluxRewards has no control over how fast the earnings are added to your account. Our system is designed to instantly credit your account once a network contacts us.
• FluxRewards is not liable for offers that don't credit and we will not add earnings to your account unless sufficient evidence has been provided from the network that there has been a completion.
• Please refrain from contacting support about crediting issues, at least allow 24 hours before contacting support as some offers takes more time to credit.
• Any reversals that occur to your account will automatically be taken out of your earnings on the site. If you do not have enough balance to cover it, then you'll be in debt to FluxRewards. You agree to repay the owed money within 14 days. This can be done either by completing offers or by sending the value of the reversal to FluxReward's official PayPal. Please email info@fluxrewards.com to help with this.
• Earnings can not be transferred to another account, and won't be on request.

Frozen balances

• To help prevent fraudulent earnings from affecting the site, FluxRewards will freeze earnings automatically.
• The amount of time that earnings are frozen for is automatically calculated based on different factors.
• FluxRewards has the right to hold earnings for as long as necessary, typically no longer than 60 days. 
• FluxRewards will not unfreeze balances on request.

Payments

• FluxRewards reserves the right to disallow any withdrawal that is suspected to have been in connection with fraudulent activity. You are able to appeal this decision by contacting support.
• Payments are sent as fast as possible. FluxRewards reserves the right to hold payments for as long as we see fit and until your earnings are cleared of any fraud. We estimate that most payments won't take much longer than 7 business days.
• FluxRewards reserves the right to adjust withdrawal fees at any time, however, we agree to only use the fees to cover our own transaction fees set by payment providers.
• Each payment method contains its own fees. Please navigate to the withdrawal page in order to find out more information about the amounts.
• PayPal payments are sent in a manner that doesn't encounter fee's on the receivers end, this prevents our members from losing money.
• FluxRewards does not provide any physical gift cards.
• No refunds or return of earnings will be provided for any reason. Once you've withdrawn the earnings, you'll have the chance the cancel until the earnings are sent, after such time no refunds will be provided.
• FluxRewards will hold payments if the account has negative balances.
• FluxRewards does not offer instant withdrawals, and won't in the future.
• Contacting support about getting payments faster is not allowed, and may lead to a ban from support tickets or account termination.

Verification (including phone verification)

• At any time, FluxRewards reserves the right to require you to provide photo ID (Driver’s License state/government issued ID Card) clearly displaying your fist & last name, address and date of birth, this information must match any information provided on surveys and on your FluxRewards account.
• FluxRewards reserves the right to require proof of broadband/cable bill clearly showing your fist & last name, address and the company of which the bill is from in order to verify ownership of the connections being used.
• At any time, FluxRewards reserves the right to lock your account due to verification purposes which may require you to confirm your phone number, as well as providing above mentioned documents in order to continue the use of the website.
• Any information provided to FluxRewards will be disposed of once the full process has taken place. During this process, any withdrawals will be on-hold.
• You must only provide a phone number that you actively use and own. Using VoIP or other non-physical phones is now allowed and failure to comply may lead to termination of your account or removal of earnings.

Fast Track

• Fast Track allows members to be paid faster than other members. 
• We provide no guarantee that your payment will be paid any faster, but we will prioritise it over other payments.
• Fast Track charges fee's which range from 2% to 4%, when withdrawing, you'll be able to preview the total fee. 
• In order to obtain this service, once a member have reached the right criteria, you will need to disclose information such as ID, Utility Bill(s) and Bank Statements, a full list can be found on fluxrewards.com/page/fast-track.
• Once a member has obtained Fast Track, FluxRewards reserves the right to remove it at any time without any prior warning if the account is suspected of committing fraud or fake documents have been provided.
• In terms of privacy, a total deletion takes place once the documents have undergone the full verification process, once received, the documents are only seen by FluxRewards. FluxRewards may be required to out-source their verification processes in order to determine the legitimacy of the submitted documents.

Referral program

• Members can earn up to 10% of the earnings of a referred member. This excludes any bonuses in use or contest winnings.
• Referred members may, at any time, have a reversal on their account, this will result in money being removed from your own account.
• There is no limit to the total amount of referrals that you can you have on your account.
• You are not allowed to create your own account(s) using your referral URL. By doing so, your account will be placed into cheater mode.
• You are free to promote your referral URL anywhere, exepct for adult sites.

Support tickets and live chat

• FluxRewards provides both support tickets and live chat (when/where available) on fluxrewards.com only.
• Members agree to only contact FluxRewards about issues concerning FluxRewards.
• Members that spam support tickets will receive a ban from support tickets, and further abuse will result in account termination.
• Members agree to not contact support in order to get paid faster.
• Respectful interaction (as judged by support staff) is expected from any user that wants support, and at all times. Please refrain from swearing or using harsh language when contacting support, this may lead to a ban from support tickets.
• Please allow up to 24 hours before expecting a reply from support staff.

Earning bonuses

• Earning bonuses are given to users at random or for certain events, account inactivity, and by support staff.
• Bonuses only affect earnings made from completing offers, and not code redemptions or referral earnings.
• FluxRewards reserves the right to remove a bonus at any tie without warning.

Codes and code redemptions

• FluxRewards from time to time may give out codes for users to use, these codes can provide points, bonuses or username styles.
• FluxRewards reserves the right to remove or change the code or it's value at any time.
• FluxRewards reserves the right to remove any items gained from using the code without warning.

Contests

• FluxRewards reserves the right to disallow any prize if the contester is suspected of cheating.
• FluxRewards reserves the right to ban or disallow members from entering contests if suspected of cheating.
• FluxRewards reserves the right to adapt, change or remove contests at any time without proper warning. If for example a contest is opened by mistake, it will be closed and no rewards/winnings will be given out.
• You are required to read the rules and instructions of the contest before attempting to enter.
• Some contests automatically enter members into contests. Contact support if you'd like to exempt from this.

Profile

• Members agree to only enter valid information that is of their own.
• Information from your profile may be used to help verify other information you provide.
• Information provided when setting up your profile is kept encrypted and is not shared outside of FluxRewards and FLX Online Solutions.
• FluxRewards reserves the right to reject a profile if it is incorrect, or filled incorrectly.
• FluxRewards reserves the right to remove any points given for completing your profile without any warning.

Privacy

• FluxRewards reserves the right to keep any user's data, even after the account has been terminated or banned.
• Members have the ability to contact support for full deletion of their data.
• Any of your information, including but not limited to email addresses, phone numbers, first and last names and house addresses are kept encrypted and are not shared with any third parties. An exception to this is MinuteStaff OfferWall, which asks for user’s email addresses.